Commstate
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Everything a shop does in a day, in one place.

Commstate runs orders, messages, shipping, books and your storefront together, so nothing has to be copied from one tool to the next.

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OrdersEvery order in one list, with cash orders confirmed before they shipCallsAI agents, campaigns, routing and the Android softphoneTeam AI assistantAsk about your shop on web, app or WhatsApp, and confirm before it actsWorkflowsA visual builder, order triggers and ready-made automationsAI integrationsConnect your AI app to your shop, read-only, with your own loginWhatsAppTeam inbox, order messages, an AI bot, campaigns and callingInstagramDMs, comment rules, an AI bot and a team inboxInboxEmail, live chat and conversations, tied to one customerCRMLeads, customers, deals and WhatsApp and email broadcastsRetentionRTO Shield, recovery cases and a trust score for each customerStorefrontEight themes, a page editor, COD checkout, accounts and reviewsShippingIndia Post tracking, receipts, failed deliveries and COD cashStore integrationsShopify, WooCommerce, Razorpay, India Post, Zoho Books and your inboxKhata bookUdhaar for customers and suppliers, with reminders and UPI linksBooks and GSTDouble-entry books, GST invoices, GSTR-1 files and Zoho Books syncERPStock, buying, production, expenses, assets, cash and team tasksInventory and warehousesStock history, lots, suppliers, bins, picking, packing and countsReseller networkShops under one network, a shared catalogue and margins by levelAPI and developersAPI keys, a REST API and order webhooks for your own systems

Orders and messages, in one place

Orders arrive from your storefront, Shopify or WooCommerce. Customers write on Instagram, email, WhatsApp or live chat. Whoever picks it up sees the thread with that customer's orders beside it.

See it working
  • Your shop gets an email address on day one
  • Calls from the app, on Growth and up
  • One record per customer, across every channel

An assistant that asks first

Ask in plain words, on the web, in the app or on WhatsApp. It shows a card with exactly what it is about to do and waits for your tap. Every action is logged with who asked.

See it working
  • Works from the web, the app or WhatsApp
  • You approve before anything happens
  • Reports back when it is done

Repeat jobs that run without you

COD confirmation, abandoned carts, shipping updates, review requests and low stock. Each one is written the way a shop would do it by hand. Change any step, or build your own in the visual editor.

See it working
  • Ready-made flows to switch on
  • A visual editor for your own
  • Anything it cannot answer goes to a person

Shipping you can follow

Print the label, hand it in at the post office, then add the number or upload the receipt. Every India Post scan lands on the order, and returns and RTO are tracked the same way.

See it working
  • Labels printed from the order
  • A tracking page for your customer
  • Returns and RTO in one place

Books that keep themselves

Double-entry accounts sit underneath, so every sale, refund, courier bill and COD settlement lands in the right place. You see what each order made without reading a ledger.

See it working
  • GST invoices with the right rate
  • A return-ready GST report in one click
  • Sync to Zoho Books, or export for your accountant

Your own store, on your domain

Eight themes, a page editor, cart and checkout, shopper accounts, reviews and a tracking page. Or keep Shopify or WooCommerce and let Commstate run behind it.

See it working
  • Custom domain from Starter
  • No Commstate branding
  • Eight themes to start from

Several brands, or a reseller network

Run several brands from one login with their data kept apart. Give resellers and dropshippers a catalogue with your margins, and let their orders flow through to you.

See it working
  • Each brand's data stays separate
  • Your margins on a shared catalogue
  • Their orders flow through to you

Try it on your next order.

Connect your store and let one order run through. 14 days free, no card.

Start free for 14 days Talk to us