Commstate
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Every call, picked up and tied to the order.

Inbound and outbound calls, AI agents and your team, on one line. Each call knows who is ringing and which order it is about.

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Inbound calls go where they should.

A rule decides what each number does. Nobody hears a phone ring out, and your team sees who it is before they answer.

  • The assistant answers, or a queue, one agent or a forward
  • Take a message, or reject the call
  • Every device an agent is signed into rings together
  • Missed calls and voicemail reach the team
  • A caller card with the customer and their order

Call a customer from the order.

Dial from the order, the customer or the keypad, on the web or on your phone. Numbers are cleaned up before dialling.

  • A dialer in the browser and the Android app
  • Place a phone call or a WhatsApp call
  • Hold, resume and transfer
  • Answering machines are detected
  • Every call lands on the order and the customer

An AI agent that takes the call.

It answers in the language the customer speaks, knows your shop and hands over to a person, with a summary, when it should.

  • Says it is an AI at the start of every call
  • Language chosen for each caller
  • Looks up the order the call is about
  • Hands over to a person with a summary
  • Ends the call and marks do not call if asked

Campaigns that call for you.

Give the assistant a list and an objective. It calls in your window, tries again and tells you how each call went.

  • A calling window is required, so nobody gets a 3 am call
  • Retries, and a voicemail if you want one
  • Lists from orders, customers or your CRM
  • Consent is checked for marketing calls
  • Call lists your team works by hand from the app

Your team, on one board.

See who is live, who is free and who is waiting. A person wraps up before the next call rings.

  • Available and away, for each agent
  • Queues with a longest wait and an overflow
  • Wrap-up time after every call
  • Notes, a topic and an outcome on each call
  • A live view of calls and who is free

Numbers, and what each one does.

Rent a number inside Commstate, or use your WhatsApp number. Then give each line its own rule.

  • Search and rent numbers in the app
  • KYC handled as part of renting
  • Rules by priority, per number or for all
  • Queues overflow to voicemail, AI or a forward
  • Recording on or off for each number

Your phone is a softphone.

The Android app rings for your calls even when it is closed. Whichever device picks up first takes the call.

  • Its own online and offline switch
  • Rings when the app is closed
  • Call history, missed calls and voicemail
  • A call bar that follows you round the app
  • WhatsApp the customer after a call

Calls that start the next job.

Any call event can start a workflow, and a workflow can place a call. Missed call in, WhatsApp out.

  • Start on received, answered, missed or ended
  • Start on not reached, transferred or queued
  • Place an AI call or an agent call as a step
  • Add people to a campaign, start or pause it
  • Record the outcome and branch on it

Set it up once, change it any time.

Setup runs inside the app. Your settings apply to your shop only.

  • Who answers when no rule matches
  • The greeting callers hear first
  • How long agents ring, and when voicemail starts
  • How many calls run at once
  • Recording and transcripts on or off

And the small things that matter.

  • Recordings and transcripts

    Play a call back, and read what was said.

  • A topic on every call

    Refund, delivery, complaint and more, set from what the call holds.

  • Search every call

    One search across your calls, with filters on the Calls tab.

  • Calls on the record

    See every call for one customer or one order.

  • Do not call

    Someone who asks not to be called is not called again.

  • WhatsApp calling

    The same agents and rules answer WhatsApp calls.

  • A dashboard

    Calls today and how they went, on your dashboard and app home.

  • Build on it

    The assistant, workflows and your own tools can read and place calls.

Common questions

Which plan includes calls?

Growth and up include calls from the app and WhatsApp calling. A rented calling number comes with Business and up.

Do I need a phone line or a call centre?

No. Agents answer in a browser or in the Android app, wherever they are.

Is there an iPhone app for calls?

Not yet. Calls work in the browser and in the Android app today.

Does the AI always say it is an AI?

Yes. Every AI call opens by saying so, in the language of the call, before any greeting or script.

Can a person take over from the AI?

Yes. The assistant hands the caller to a person with a summary of the call, and if nobody is free the caller waits in a queue.

Try it on your next order.

Connect your store and let one order run through. 14 days free, no card.

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