A cash order nobody confirmed. A failed delivery. A parcel coming back. Each becomes a case with a value and a next step.
Each problem becomes a case with its value, its cause and what is being done. One problem, one case, so nothing counts twice.
Three questions, answered from your own orders. Will the courier find the door? How did this customer's cash orders go? How do parcels to this PIN code go?
The RTO Shield screen in the Android app has a switch for each rule. Discounts and holds stay off until you turn them on.
With the playbook on, the customer gets a message as soon as a delivery fails. The reply lands on the case, so a person or the AI can act on it.
Each address is scored as the order arrives. If it will not deliver, the customer hears exactly what is missing, with a page to correct it.
A playbook lists its steps, waits and messages. Yours start switched off, so you read each one before it runs.
Deliveries raise it. Refusals and returns lower it. Old trouble fades, so one bad month does not follow anyone for good.
Your own delivery history, grouped by destination PIN code. Small samples stay unrated, so four parcels never become a scary number.
Each case adds up its value, what every step cost and what came back. You get a recovery rate and a cost per recovery.
Each message and call is checked first.
Order calls run 9 am to 9 pm. Narrow it, never widen it.
A reply that says STOP is honoured from then on.
Ask for a review once the order has gone out. Off until you switch it on.
Ready-made workflows remind shoppers and quiet customers.
A case opening or closing can start a workflow.
The At risk list and each case in the Android app.
Ask if this customer is safe for COD.
Every plan, Starter included. The AI steps, calls and workflows in it start on Growth.
Cases start filling the list, but each playbook stays off until you switch it on. WhatsApp confirmation for cash orders goes out once your template is approved.
We do not promise a number. RTO Shield shows your return rate for cash parcels this month against last month, so you can judge on your own orders.
No. Every check is answered from your own shop's orders and parcels.
A pay link can take money off when they pay online. Other goodwill is recorded on the case, and a person applies it to the order.
Connect your store and let one order run through. 14 days free, no card.
